Service and Support

At Hexagon Manufacturing Intelligence, we understand the speed and accuracy needed in today’s manufacturing process. Our global teams of local experts are here to support you in your various production challenges and endeavours.

Upgrades and Retrofits

Upgrades and retrofits offer a variety of services from software-only upgrades through to complete machine rebuild, helping to extend CMM life and enhance measuring systems.

Software Upgrades

Upgrading to the latest Hexagon software packages equips users to target their manufacturing needs, from increased data acquisition through optimised workflows to quicker quality control.

Preowned Systems

Hexagon Manufacturing Intelligence supplies and supports a large range of used metrology equipment including preowned coordinate measuring machines (CMMs) and portable measurement systems.

Etalon Laser TRACER-NG

Simplifying and automating the calibration, compensation and verification of medium and large machine tools and coordinate measuring machines

The ETALON LASERTRACER-NG simplifies the calibration and monitoring of coordinate measuring machines (CMMs) and machine tools to offer unrivalled accuracy and cost-effectiveness.

In contrast to other measurement systems for medium and large machines, the LASERTRACER deploys a patented measurement technique that fully compensates for the mechanical errors of the linear, rotation and swivel axes to deliver a centre of rotation of unprecedented accuracy.


Fast and effective measurement process

The LASERTRACER removes the need for the fine alignment of components, which is a common source of human error. Instead an operator simply places the LASERTRACER inside or close to the working volume of the machine and then mounts the reflector on the tool or probe. The LASERTRACER then automatically tracks the actual path of the machine in its entire working volume and delivers highly accurate measurement values to our software packages TRAC-CAL and TRAC-CHECK, which calculate and analyse machine errors with sub-micron accuracy.


Guided calibration of CMMs and machine tools

The user-friendly TRAC-CAL software guides the operator through the measurement process to determine the systematic geometrical deviations of the coordinate measurement machines or machine tools being evaluated. This includes position deviations, straightness deviations in both directions, rotational deviations (pitch, yaw, roll), and the squareness of axes to one another.


Rapidly identify if machine is within specification

By using the LASERTRACER in combination with TRAC-CHECK software, it is possible to determine within 30 minutes if a machine is still within specification or if it needs maintenance or error compensation. The patented method allows for the automatic alignment of the laser beam and reduces measurement time significantly.


G-code simulation/verification software NCSIMUL manages the complete machining process from the NC program to the machined part. Its capabilities allow users to fully master the shop floor and include automatic G-code reprogramming and G-code simulation. NCSIMUL virtually builds the real-life machining environment to eliminate errors, decrease set-up times, reduce manufacturing costs, and increase shop floor productivity.

The DNC program management, real time machine monitoring and technical content publishing are added benefits that complete the platform and enhance production.

Probe and software systems

As a technological leader in the on-machine probing and tool checking markets, m&h Inprocess Messtechnik GmbH understands the importance of software in delivering high-productivity solutions for in-process measurement. Only through applying cost-effective, easy to use, capable software, the demands of today’s manufacturing processes can be met. m&h applies its in-depth knowledge of production processes at every stage of the software development process to ensure that we deliver high quality software optimised for use on the machine tool.

Whether it is to perform a quick set-up, verify a critical dimension in process, or perform complex quality analysis – m&h‘s suite of software products addresses the needs of machine operators, production and process engineers as well as quality professionals.